Job Description : Travel Operations Coordinator - WFH

Profile: Travel Operations Coordinator Working Hrs: MON-SAT: 9.30 to 6.30 pm, 

Experience Min- 2-3 Yr Eligibility: BBA/ MBA - Travel/ Graduate

Job Location: Remote, Work From Home Salary: 25000/- Salary based on performance and tasks completed.

Core Responsibilities:

• Customer Management: Coordinate with customers regarding new / existing inquiries, quotation / bookings, amendments (changes, cancel), payments (advance / balance), complaints, and other service related matters.

• Vendor Management: Coordinate with existing vendors regarding quotations and bookings for flights, hotels, transportation, visas, holiday B2B packages, and other services, if the vendor is not available then search and finalize the vendor from online site / google/ Justdial timely manner.

• Rate Negotiation: Evaluate quotations from vendors, DMCs, and B2B portals, and finalize rates by comparing offers from different sources. Negotiate B2B rates, and draft final quotations or sign contracts as needed.

• Booking Management: Process passport and visa applications, craft itineraries for both local and international holiday packages with detailed costing, book train, flight, and helicopter tickets, and arrange accommodations, transportation, and restaurant reservations. Additionally, manage cruise bookings, yatra registrations, travel insurance, issue foreign SIM cards, and organize tours for upcoming guests, handling changes or cancellations as required.

• Daily Assistance: Assist in day-to-day tasks as instructed, including drafting Routine emails, scheduling meetings with vendors or customers, completing assigned tasks, following up on pending actions, saving vendor, customer contacts, and scanning visiting cards.

• Manage correspondence: Handle Correspondence: Serve as the primary point of contact by managing all forms of communication, including incoming and outgoing phone calls (including redirected calls), emails, and WhatsApp messages of customer vendors. This role requires effective coordination with both internal and external parties.

• Manage Meeting: Proactively manage online / offline Vendor/ Customer meetings calendar by prioritizing and arranging internal and external meetings/tasks, ensuring appropriate briefing agendas are prepared and provided in advance.

• Market Analysis: Analyze competitors’ products and current / upcoming opportunities to promote various destinations/occasions.

• Complaint Resolution: Assist in resolving complaints and administrative issues with suppliers and hotels.

• Team Coordination: Work with the Management & teams for sales also upcoming contract management and MICE activities or destination/occasion promotions.

• Business Development: Generate business inquiries (Call / Chat/Email/SM/ Visit local corporates, and manage operations of all enquiries whenever you don’t have any active enquiry.

• Report & MIS: Prepare MIS Report, business reports, meeting agenda, minutes or notes and other relevant PPT/ data as defined formats and submit daily/weekly/monthly reports without fail.

• Learning skills: you are solely responsible for acquiring the necessary skills in areas such as calling, preparing quotations, itinerary, drafting emails, WA messages, designing banners, calling scripts, how to use IT tools and other related tasks to effectively complete your assigned responsibilities.