Job Description : Destination Support Assistant - WFH

Core Responsibilities:

• Market Analysis: Make a list of required services in your assigned destination & Analyze competitors’ products and analysis opportunities to promote assigned destinations on various sales channels.

• Vendor Management: Organize your visits and schedule B2B meetings with vendor offices (hotels, transport/DMC Travel Service providers) across your assigned Destinations.

• Rate Negotiation: Evaluate quotations from vendors, DMCs, and B2B portals, and finalize rates by comparing offers from different sources. Negotiate B2B rates, and draft final quotations or sign contracts as needed.

• Media Handling: Prepare a list of sightseeing & create Presentation/banner, draft promotional content to promote your destination to various channels.

• Business Development: BD involves generating business inquiries for B2B/B2C opportunities for assigned destinations through various channels, including social media, cold calling, chat, email marketing, and other relevant methods.

• Booking Management: Creating detailed itineraries with cost breakdowns, preparing quotations, and handling bookings for flights, accommodations, transportation, siteseen, restaurants, cruises, yatra registrations, travel insurance, and local tours. The role also involves managing changes or cancellations as needed.

• Complaint Resolution: Assist in resolving complaints and administrative issues with suppliers and hotels.

• Report & MIS: Prepare MIS Report of assigned destination, business reports, meeting agenda, minutes or notes and other relevant PPT/ data as defined formats and submit daily/weekly/monthly reports without fail.

• Learning skills: you are solely responsible for acquiring the necessary skills in areas such as calling, preparing quotations, itinerary, drafting emails, WA messages, designing banners, calling scripts, how to use IT tools and other related tasks to effectively complete your assigned responsibilities.

• Coordination: Work with the corporate office team for current service requirements, contract management and MICE activities.

• Availability to Travel: Be ready to travel to both local and outstation locations for meetings with clients or vendors, including hotels, transport providers, and DMC travel service providers across your assigned destinations, as required.

Education:

• Bachelor’s Degree in Tourism, Hospitality, or a related field – Preferred but not mandatory. Candidates with relevant diplomas or certifications in travel and tourism management may also be considered.

• Certifications in Travel Operations – IATA (International Air Transport Association) certification or similar credentials in ticketing and reservations systems are highly desirable.

Skills:

• Flight Booking and Ticketing Expertise – Proficient in handling B2C / B2B portals, Google Flights, and other online platforms for booking and managing flights.

• Customer Service and Communication – Strong interpersonal skills to manage inquiries, resolve issues, and provide exceptional customer service to clients.

• Vendor Management – Experience in negotiating rates with hotels, transport providers, and other vendors, ensuring quality services at the best prices.

• Itinerary Planning and Customization – Ability to create, modify, and optimize travel itineraries based on customer preferences and budget.

• Multitasking and Time Management – Ability to handle multiple bookings, queries, and tasks simultaneously while maintaining accuracy and efficiency.

• Problem Solving and Crisis Management – Quick decision-making skills to manage flight cancellations, delays, or other travel disruptions.

• Proficiency in Travel Software and Tools – Hands-on experience with tools for managing travel bookings, reservations, and customer databases.

• Attention to Detail – Ensures error-free documentation and maintains a high level of accuracy in bookings and reservations.

• Understanding of Visa and Immigration Regulations – Knowledge of visa requirements and immigration rules for major travel destinations.